Shipping Policy

Thank you for choosing our store! We are committed to providing fast and secure shipping, please read the following shipping policy carefully.

1. Delivery Range
We currently provide delivery services to all regions of the world.
2. Processing time
After the order is confirmed and the payment is made, the goods will be shipped within 3-10 working days (excluding holidays).
Pre-ordered or customized products will be shipped according to the time displayed on the product page.
3. Delivery time
Delivery: subject to the logistics company's time
🚚 Delivery time is for reference only, the actual arrival time may be delayed due to logistics or weather factors.
4. Shipping cost: Shipping cost will be calculated automatically at checkout.
5. Logistics partners
We work with the following logistics companies:
Delivery: DHL / FedEx, ect
6. Order tracking
After the product is shipped, you will receive an email notification with a logistics tracking number, so you can check the delivery progress at any time.

7. Notes
Please make sure to provide the correct delivery address and contact information. If delivery fails due to incorrect information, the buyer will be responsible for the additional shipping costs.
If the product is damaged or lost during delivery, please contact us within 48 hours of receiving the notification.
8. Contact us
Email:service@ruizhu.shop
Service hours: Monday to Friday 09:00-18:00

We will serve you wholeheartedly, thank you for your support and trust!