Refund Policy

Returns & Exchanges
We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility Requirements

  • Items must be unused, undamaged, and in their original packaging with tags/labels attached.

  • Clothing must be free of stains, odors, or signs of wear.

  • Jewelry must be returned in the original protective packaging.

  • Proof of purchase (order number) is required.

Non-Returnable Items
For hygiene reasons:

  • Pierced jewelry (earrings) cannot be returned unless defective

  • Final sale/clearance items (marked "non-refundable")

  • Items damaged due to customer misuse

How to Initiate a Return

  1. Email us at service@ruizhu.shop with your order number and reason for return.

  2. We'll provide a return address and instructions.

  3. Ship items back using a trackable method (you're responsible for return shipping costs).

Refund Processing

  • Allow 3-5 business days for us to process your return after receipt.

  • Refunds will be issued to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Defective/Damaged Items
Contact us within 7 days of delivery for defective or incorrect items. We'll cover return shipping and expedite your replacement/refund.

Exchanges
Prefer a different size/color? Include a note with your return specifying your new preference. We'll ship the exchange once we receive your original item.

Questions?
Contact us at service@ruizhu.shop.

Last updated: January 1st, 2025

Key Notes for Your Business:

  1. Adjust timeframes (30-day window) as needed

  2. Specify jewelry hygiene rules clearly to prevent returns

  3. Consider offering store credit as an alternative

  4. Always recommend tracked shipping to avoid disputes

  5. Update email/contact details and consult a legal professional for compliance

Would you like me to modify any section or emphasize specific terms?